FAQS
home pages FAQs

Got A Question? - Check Our FAQ

Most frequently asked questions are listed below.
If you have a question or problem not listed below, please feel free to contact us or submit a ticket at our client area from your account.

How long will my account be activated after ordering?

  • Once you make an order and complete the payment process, you shall receive your account login details instantly for Shared and Reseller Hosting accounts.
    If you have ordered a VPS or a Dedicated Server then it may take 3-12 hours for basic provisioning of your VPS/Dedicated Server and sending you details.

IF I ORDER ANY SPECIAL PROMOTION PLAN, WILL IT ONLY BE FIRST TIME DISCOUNT?

  • NO - Unlike many hosting providers, all our special promotion plans discount are recurrent and you will not be charged original plan price but will be charged the same discounted price that you first ordered with.

Can you migrate my account and data from my existing hosting provider?

  • Yes, we offer FREE Migration Service for all our customers.
    If you have a single shared hosting account, we will transfer all your data and emails etc to your new account with us.
    If you have a Reseller account with your current hosting provider, we will transfer all your data and your customers accounts too.
    If you have VPS or Dedicated Server, we will transfer everything from your existing VPS/Dedicated Server to your new VPS/Dedicated server with us with absolutely no extra cost.

Do you offer managed VPS Hosting?

  • Yes we do offer Managed VPS Hosting. With this managed service, we will administer, manage, monitor and secure your VPS and will make sure it never encounter any problem or downtime. Please contact us for more information and pricing quote.

Do you offer Server Management?

  • Yes we offer Server Management Service. This service will allow you to sit back, relax and focus on your business while we take care of the complex server management and all other backend infrastructure of your server.

    Please contact us for more information and pricing quote.

CAN I HAVE CPANEL/WHM INSTALLED ON MY VPS/DEDICATED SERVER?

  • Yes we offer optional cPanel/WHM control panel license with your VPS or Dedicated Server at an extra cost and you can have it installed in your VPS/Dedicated Server for FREE from us with necessary configurations and security hardering of your server.

    Please Contact us for License Pricing and FREE Installation.

What is your support ticket response time?

  • All support tickets are usually responded instantly but sometimes it may take time to respond depending on the complexity of the issue and support staff availability.

DO YOU OFFER MONEY BACK GUARANTEE?

  • Yes, we offer 30 day money back guarantee for our Shared, Reseller and Wordpress Hosting.
    For VPS, we offer money back for the remaining time period of the subscription.
    We do not offer any money back on dedicated server because once its ordered and setup it cannot be refunded.
    Please see our Terms of Service for more information.

WHAT PAYMENT METHODS DO YOU ACCEPT?

  • We accept payments via all major Credit/Debit Cards, PayPal and Direct Bank Transfer. If you need to pay in any other way, please contact us.